In case of initial failure within one week of purchase
We apologize for the inconvenience.
Please contact the store you are using by email/DM.
We will continue to improve the initial defects, so we apologize for any inconvenience.
*If you do not have a receipt, we will not be able to exchange it for free.
*If one week has passed since your purchase, we will not be able to provide a free exchange, so please be sure to contact us within one week.
*Free exchanges cannot be made at stores other than the store of purchase.
Please copy the text below and use it by email.
Subject: “Initial failure of pump part”
Body “Please enter the following information”
・Receipt image: Please attach it to the email
・Pump color: gold, silver, black
・If exchanging at the store: Scheduled date and time of visit
*If you bring the product itself, our staff will replace it at the store.
*If you do not have the product, we will give you a new pump part, so please replace it yourself.
・If exchanging by mail (only within Japan): Please enter your postal code and address.
*We will send the new pump part to your specified address. Please wait for a while until it arrives.
*Please replace it yourself.
Please contact the store where you purchased the product.
In cases other than initial defects
In case of defects, stains, or damage due to deterioration over time, it can be replaced for a fee.
You can purchase and replace the pump part for ¥330 (tax included).
*Receipt not required
*You can only purchase the pump part at locations other than the store where you purchased it.