FAQ – THE FLAVOR DESIGN®︎

FAQ

Frequently Asked Questions

Questions regarding “Flavor Shake®︎” reservations

Osaka store, Tokyo store, Fukuoka store

How to make a reservation

Flavor Shake®︎ (fragrance production) requires reservations.
We have advance reservations and same-day reservations.
The reservation method differs for each store, so please check the store you plan to visit.

[Advance reservation]

・Advance reservations can be made from 14 days to 1 day before your desired visit date.
(Example: Request to visit on 6/15 → Reservations available from 6/1 to 6/14)
・Reservation slots will be opened at 0:00 every day.

Osaka store： https://www.theflavordesign.com/en/diy/reservation/osaka/
Tokyo store： https://www.theflavordesign.com/en/diy/reservation/tokyo/
Fukuoka store： https://www.theflavordesign.com/en/diy/reservation/fukuoka/

[Same-day reservation] Osaka store/Tokyo store

Please use this option if advance reservations are full or if you need to arrive on the same day.

Reservations will be accepted at the store from opening time on the day
○ Reservations will be accepted at the store from opening time on the day of arrival in the order of arrival.
○ You may be able to line up before the store opnes.
○ We will inform you of the time when you can make a reservation at the reception desk.
*Reservations cannot be made by phone or email.
*If the store is full at the time of your visit, we may not be able to produce it.
*Please refrain from making inquiries as we are unable to inform you in advance of what time you can.

[Same-day reservation] Fukuoka store

Please use this option if advance reservations are full or if you need to arrive on the same day.

Reservations will be accepted in-store and by phone from opening time on the day
○ At the Fukuoka store, from the opening hours of the day, orders will be placed in order of arrival and by phone. We accept reservations.
○ You may be able to line up before the store opnes.
○ We will inform you of the time when you can make a reservation at the reception desk.
*If the store is full at the time of your visit, we may not be able to produce it.
*Please refrain from making inquiries as we are unable to inform you in advance of what time you can.

I did not receive the reservation confirmation email

It’s okay if you don’t receive the email.
Please show us a screenshot of the reservation completion screen appears when you apply for a reservation.
・Reservation completion screen
・Reservation date and time
・full name
・email address
・telephone number
・Number of visitors
*The page with the above information is the reservation completion screen.
*Screenshots of other pages cannot be used as confirmation.

If there is no confirmation email or screenshot of the reservation completion screen
Please contact us using the FAQ below: “I want to check if I have a reservation.”

I want to check if I have a reservation.

Please check the reservation confirmation email or the screenshot of the reservation completion screen.

If there is no confirmation email or screenshot of the reservation completion screen
We will check your reservation status.
Please fill in the required information in the reservation status confirmation form below and send.

Reservation status confirmation form

Why haven’t I received the email?

We apologize for any inconvenience caused.
Depending on the settings of various terminals, there may be cases where automatic email delivery does not arrive.
・Regulations for emails with URLs
・Restrictions on e-mails from computers
・Impersonation regulations
If the above restrictions apply, you may not be able to receive emails.
・You can receive emails by setting @theflavordesign.com as an address or domain.

*Mobile phones and smartphones may have the above restrictions set in their initial settings at the time of purchase.
*For information on how to set up various devices, please check the instructions provided by each manufacturer.

I want to cancel my reservation

Fill out the required information in the Reservation Cancellation Form below and submit. please.

*It is not necessary to contact us by phone.
*Your reservation will be canceled as soon as we receive your cancellation request email.
*Please note that an automatic email or short email will be sent confirming your cancellation.
*Please note that cancellation procedures cannot be reversed.

Please note that if you repeatedly cancel or change your reservation, we will refuse your visit.

Reservation cancellation form

I want to change the date and time of my reservation

You will need to complete your own procedures.
Please cancel your current reservation and apply for a new online reservation.

・Customers who have a reservation completion email
Please follow the instructions in the email.

・Customers who do not have a reservation completion email
Please fill out the required information in the reservation cancellation form below and submit.

Please note that if you repeatedly cancel or change your reservation, we will refuse your visit.

Reservation cancellation form

I’m going to be late for my reservation

If you are late, whether or not you will be able to make the item will depend on how crowded the store is at the time you arrive.

① If it is possible to create while waiting in the store
② If you would like to reschedule your reservation after your arrival
③ If the availability of the reservation slot on the day and the customer’s time do not match, and the production cannot be completed.

The case will depend on the situation at the time of your visit.
Please note that we are unable to respond via email or phone.

This is a pre-booked slot that you have taken great pains to secure, so please come to our store with plenty of time to make the most of it.

I want to change the number of people in my reservation

If you wish to change the number of people involved in the production, please let us know at the store on the day.
If the number of people decreases, you can use Flavor Shake®︎ without changing the time.
If the number of people increases, there may be a waiting time depending on the reservation status on the day. Please note.
We will do our best to make your visit as comfortable as possible.
Thank you for your understanding and cooperation.

I have several people coming to the store, but is it okay if only one person does the production?

The number of attendants is limited to one person, regardless of the number of people involved.
・1 production person → 1 attendant, 2 people in total
・3 production people → 1 attendant, total 4 people

Depending on how crowded the store is at the time of your visit, you may be able to bring multiple companions into the store, but please note that this will depend on the situation on the day.
We apologize for any inconvenience this may cause, and ask for your understanding and cooperation so that all our customers can have a comfortable stay.

The date and time I want to pre-book is fully booked, I want to wait for cancellation.

If there is a cancellation, it will be reflected on the reservation page at any time, so please check there.
Please note that we cannot contact individual customers.
Or please consider making a reservation on the day of arrival.

I made multiple reservations.

If you do not contact us for duplicate reservations, we will process the cancellation.
If you wish to cancel just one reservation or wish to visit us for all of the reservations, please contact us using the duplicate reservation cancellation form below.

Duplicate reservation cancellation form

If duplicate reservations and unauthorized cancellations become the norm, it will cause inconvenience to many customers and make it difficult to provide our services.
We will strive to earn the patronage of our customers for a long time, so we ask for your understanding and cooperation.

I see a checkbox that says “I’m not a robot”, what is this?

After selecting your reservation time, enter your personal information at the end of the screen.
You may see a checkbox that says “I’m not a robot.”

This function is a security authentication function provided by Google, which increases the safety of the site from malicious and unauthorized login attempts, and automatically determines whether the site is a human or a robot using Google’s algorithm.
Please select the specified image using the method below, and if it is determined to be a human, you will be able to log in.

■ Authentication method
If you see this checkbox, check it to certify that your access is secure.
Image authentication may be required after checking the box.
In that case, follow the on-screen questions and select the appropriate image.
If the image is difficult to understand or you want to change the question, tap the update button at the bottom left and change the content.

■ Points to note

→The image you asked about may not have been selected.
The image may be incomplete (cut off or only partially visible) and cannot be recognized by the robot. It is difficult to understand unless you are a human, so please look carefully and select it if you see even a little bit of it.

→There are times when there is no actual subject of the question.
There are some questions that have no target object on purpose, so if there is no target object, please press the confirmation button without selecting it.

→If the question is difficult to understand, change the question.
It may be too small to see, or it may be too local to make a determination. In that case, press the switch button to switch the question.

Other stores

Okinawa store：
https://www.instagram.com/theflavordesign_okinawa/
Kobe store：
https://www.instagram.com/theflavordesign_kobe/
Kamakura store：
https://www.instagram.com/theflavordesign_kamakura/
Kumamoto store：
https://www.instagram.com/theflavordesign_kumamoto/
Kyoto store：
https://www.instagram.com/theflavordesign_kyoto/
Kinosaki store：
https://www.sacca.work/
For inquiries regarding reservations, please check the information for the store you are using.

“Flavor Shake®︎” Questions regarding scent production

Questions regarding the scent of “Flavor Shake®︎”

What is “Flavor Shake®︎”?

THE FLAVOR DESIGN®︎ was established as the first store in Japan where you can create fabric mist with your favorite scent.
We call our unique service “Flavor Shake®︎”, in which we create and provide fabric mist with your favorite scent one by one in front of our customers.

Can you make perfume?

At “Flavor Shake®︎” you can enjoy making “fabric mist”.

THE FLAVOR DESIGN®︎ has not produced “perfume for use on the skin” since its opening.

The word “perfume” originally meant “scented water.”
“Perfume used on the scalp,” “fabric mist,” “eau de toilette,” and “eau de cologne” all fall under the category of “perfume.”
The difference between these is the content of ingredients and fragrances, which are classified by each company.

Many customers refer to our products as “perfume” on social media, so those who view our products may be confused about the difference between “perfume for the scalp” and “fabric mist.”

“Perfume used on the scalp,” “fabric mist,” “eau de toilette,” and “eau de cologne” all fall under the category of “perfume,” so the customer’s description on SNS is not incorrect, but THE FLAVOR DESIGN®’s “Flavor Shake®︎” only produces “Fabric Mist.”

In addition, “Flavor Shake®︎” uses high-grade raw materials, so we provide “fabric mist” with a scent comparable to “perfume”.

What is fabric mist?

At “Flavor Shake®︎”, you can make “fabric mist”.
“Fabric Mist” is a product exclusively for cloth products.
Although it is not meant to be applied directly to your skin, you can apply it to your clothes to create a scent similar to perfume.

*Please note that standard products such as diffusers and candles “Fragrance Shake®︎” cannot be produced individually.

How to enjoy fabric mist

Enjoy adding scent to your daily lifestyle with “Flavor Shake®︎” fabric mist.

・As a part of fashion
Please use by spraying on clothing.
You can wear the scent all over your body and enjoy it as a fashion item.
Spray a few pumps on tops, bottoms, outerwear, etc.
You can freely adjust the scent by changing where you apply it and how many times you push it.

・For scenting the room
Enjoy the scent as a room fragrance by spraying it on fabrics such as bed linens, curtains, and sofas.
*If you have small children, do not use the product in areas where you often spend time or within their reach. Also, if you live with a pet, do not use it near the pet’s face or in areas where it often spends time. You may accidentally lick it or the strong scent may cause stress.

・For fragrance inside the car
You can use it by spraying it on car seats and covers.
*Please do not store the fabric mist in your car. The scent may deteriorate or boil over due to temperature changes inside the car.

・For scenting small items
It can also be used for small cloth items such as towels, handkerchiefs, hats and bags.
Paper such as letters and message cards can also be scented.

*Cannot be used on silk, leather, synthetic leather, or wallpaper.
*If applied in large quantities at close range, it may rarely cause stains. When using for the first time, please try a small amount on an inconspicuous area of the fabric.

How long does the scent last?

Fabric mist made with “Flavor Shake®︎” has a scent that lasts for about 4 hours.
Think of it as similar to eau de toilette.
The scent will vary depending on the amount sprayed and the environment such as temperature, room temperature, humidity, etc., so this is an approximate duration.
If you have a high body temperature or sweat easily, adding scent to your clothes will allow you to enjoy the scent without being affected by your body temperature or sweat.

Is there an expiration date?

We recommend using it within one year.
There is no expiration date, but all fragrances oxidize over time and their scent changes, so we recommend using them within one year.
Please note that if the product has been used for a long time, the condition of the contents may change and stains may occur when used on clothing.

How do you choose a scent?

I don’t know how to choose a fragrance, I’m worried that it will smell strange
Fragrance preferences are very subjective, so there is no set way to choose one.
Whether you are a first-time user of perfumes or a frequent user of fragrances, please choose the one you like based on your intuition, senses, and sensibilities.
If you choose your favorite scent, please rest assured that there will be no strange scent.
Let’s have fun creating while consulting with the staff.

I have a wide range of favorite scents and can’t decide
If you are the type of person who doesn’t like or dislike scents and can enjoy a variety of scents, this may be a problem.
If there are too many and you can’t narrow it down,
・Scenes where scent is used (for work, bedroom, etc.)
・Seasonal sense
・Is the emphasis on freshness or sweetness?
It will be easier to choose if you imagine a rough frame such as.
If you smell it over and over again, your sense of smell will get tired, so when in doubt, take a break and choose based on the scent and image that you thought was good at first.

Tester didn’t have a favorite scent
We are very sorry that we did not meet your expectations.
As it is a made-to-order product, we cannot accept cancellations after “Flavor Shake®︎” has started, so if by any chance you do not find the scent you like, please let us know of your cancellation before “Flavor Shake®︎” starts.
The scent of the tester changes depending on the season, so please come again if you have a chance.

What scent does it have?

When choosing a scent from the tester, I want to know what scent is in it
“Flavor Shake®︎”The most important factor is each customer’s sensitivity and intuition. .
For this reason, we refrain from verbalizing the content of the scent.
This is to prevent the image of a fragrance from changing, being guided, or fixed by the impression of words.
We will explain this once production begins, so please feel free to ask our staff.
*Regular scents are available for purchase online, so please refer to the product description section of the website.

Are the types of scents the same at all stores?

The types of fragrances available vary by store.
The standard product “Fragrance Shake®︎” (No.1.4.10.11.26.33.35.63.108.109.111.115.145.151.162) Available at all stores. Please note that if a fragrance ingredient is out of stock, it may not be available until it is restocked.
Items other than standard products “Fragrance Shake®︎” are subject to constant change due to seasonal changes at each store and arrival of new products. Masu.
At each store, the number of testers you can try in-store is around 20 to 25.

I want to know the name of the fragrance

You can find out more about the fragrances from here.

Can I make a scent similar to a commercially available product I have?

I want to create a scent that resembles the commercial products I have on hand
I am very sorry.
We do not allow our staff to smell your own scent and create a product that resembles it.
This applies to all scented products.
Each product is a product of its brand/company, so we do not accept any copying or use of it as we respect manufacturing.
We apologize for denying your request.
Please note that customers are welcome to bring their own personal items to use as reference when choosing a fragrance from the testers.

Can I receive the same service at all stores?

THE FLAVOR DESIGN®︎You can enjoy the same service at all stores.
What you can make: Fabric mist (perfume specifically for clothing and fabric products)
Price: 100ml size ¥4950 (tax included)
Time required: 30-40 minutes

The types of scents, bottles and caps available may vary by store depending on inventory status.
Please refer to the questions below for details.
“Are the types of scents the same at all stores?”
“What kind of bottle and cap?”

Reservations are made at each store.
For reservations, click here Click here

Questions regarding “Flavor Shake®︎” production service

How much does it cost to produce “Flavor Shake®︎”?

“Flavor Shake®︎” Fabric mist ¥4,950- (tax included)
The price does not change depending on the type or number of oils used.
*Prices may change only for limited edition products and events.

How long does production take?

The average time is approximately 30-40 minutes.
There are individual differences as customers often choose their own options.
Please arrive with plenty of time in your schedule for the day.

I want to color the liquid inside a transparent bottle.

I want to color the liquid inside a transparent bottle.
You can choose your favorite color from the color samples in the store.
Please inform the staff at the time of production.
*Some oils are originally colored.
(ex: No.35/yellow, No.134/Red)
In that case, the original color of the oil will develop, so you cannot change the color of the liquid.
Please be aware of the color of the oil itself, or consider purchasing a brown bottle with no see-through color.
*The color is applied in a light color to prevent color transfer or staining.
*It is not possible to darken the color of the liquid.
*In the unlikely event that you spray or spill a lot at close range and the color transfers, you can remove some of the color stain by washing it immediately.
*Depending on the type of fabric, please be careful when using.

What type of bottle and cap?

Bottle color
All stores have two colors available: brown and clear.
*White may appear for a limited time or at an event.

Cap color
All stores have two colors available: gold and silver.
*Black will be sold for a limited time, event only, and collaboration products only.
*Please note that we are unable to provide information on sales dates for limited edition colors.

Do you have smaller sizes?

The fabric mist that can be produced with “Flavor Shake®︎” is only 100ml size.

For smaller sizes, 30ml size atomizers (¥1,100 tax included) are available separately.
Standard products “Fragrance Shake®︎” fabric mist (100ml) and “Flavor Shake®︎”Please refill the fabric mist (100ml) into an atomizer.
This convenient and cute atomizer is perfect for going out and traveling.
Handling: Over-the-counter sales only

*30ml size with contents may be sold as part of collaborations, etc.
*Please note that it is not possible to create scents in 30ml size.

What is the name of the label?

We will complete by putting an original label on the bottle which contains your scent.
It may be difficult to consider the names in outright, so we recommend considering the name before coming to the shop.

・Number of characters: Within 8 characters (including spaces and symbols) ※If you exceed 8 characters, it will be smaller.
・Available: Alphabets (capital and lowercase letters), numbers, symbols(. , / – _ @ # & % $ ¥ ! : ; “)
・Character font: typewriter/cursive

*If you have trouble naming…
We recommend things that are derived from you, such as dates, place names, favorite songs and movies, constellations, birthstones, and birthday flowers.

I hope you find a name that you are attached to.

How many pieces can each person produce?

You can make up to 2-3 bottles per person.
Please let us know at the reception when you arrive.
We can handle production of 4 or more films, but please note that there may be a long waiting time and production may be done in separate parts.

I would like to purchase the same scent as the one created with “Flavor Shake®︎”

Have your own recipe?

Purchase “Flavor Shake®︎” repeat at store
No reservation required.
Please let the store staff know when you arrive.

*Please be sure to bring a card with the recipe on it or a photo of the card.
*During busy times, it may take some time.
*If a fragrance is out of stock at the store, you may have to wait until it is in stock.
*The scent may be out of print or may have undergone minor changes.

Please contact the store you use for information on fragrance inventory.

“Flavor Shake®︎” repeat purchase online
Online shopping to countries outside of Japan is not supported.

Online shopping within Japan is available.
You can purchase it online from here.

Don’t know the recipe?

We apologize for the inconvenience, but please note that we will not be able to produce the product if you do not have the recipe card.

If a famous person such as a celebrity has published a recipe

If the recipe is published online on the official website, TV broadcast, published magazine or other paper, SNS, etc., we can produce the same scent.
Please bring a screenshot or photo of your recipe.
・Number of fragrance used and amount used
・Label name, name font
・Bottle and cap color
・If the bottle is transparent and the contents are colored, please provide an image that shows the color.

*Please be sure to present a recipe and image that clearly shows the above contents.
*Even if you tell us the name of the person or the name of the label, we will not be able to accept your request for production.

Questions regarding TFD®︎ services

What is “Fragrance Shake®︎”?

“Fragrance Shake®︎” is THE FLAVOR DESIGN®︎’s standard (regular) product.
At “Fragrance Shake®︎”, we carefully select from over 200 types of fragrance oils and produce products that can be used in a variety of situations.

“Fragrance Shake®︎” is available at TFD®︎ stores, dealer list or Japan only Online store is possible.

Please contact each store regarding in-store inventory.
THE FLAVOR DESIGN®︎ Osaka Store, Mover & Shake – Osaka has the entire lineup.

About the online store

We are unable to ship products outside of Japan.
It can be purchased online only in Japan.

For users within Japan, please see below.

Flavor Shake®︎ (Made to Order) Online Shopping

Flavor Shake®︎ can be purchased online when you want to repeat the exact same scent that you created in-store.
For more information, please refer to “I would like to purchase the same scent as the one produced by Flavor Shake®︎” in the FAQ.

Fragrance Shake®︎ (standard product) Online Shopping

Standard products can be purchased by Online Shopping below.
Choose from the types of “Fragrance Shake®︎”
Choose from the scents of “Fragrance Shake®︎”

Alternatively, you can purchase from the external site THE FLAVOR DESIGN®︎ OFFICIAL WEB STORE.
*The cart function of the external site mentioned above is linked with this site. Although the counter is different, there is no difference as the final purchase location will be the same.

We also sell original products that can be used in your lifestyle.
Please take a look.

Questions regarding product take-home and delivery

Products that cannot be carried on airplanes

We believe that many people use airplanes to take products purchased in stores out of Japan.
Please see below for some items that cannot be taken home by plane.

Terms and conditions may differ depending on the airline, so please check the information of the airline you are using.

・Fabric mist made with Flavor Shake®︎
・Fabric mist
・Diffuser
・Candle
・Perfume Oil
You can purchase it and put it on the plane.
We recommend that you store it in a large piece of luggage.

・Air Freshner
Because this product uses gas, it cannot be carried on board or checked in. Please refrain from purchasing if you plan to take it back overseas.

I want to have items purchased at the store delivered.

We cannot accept delivery of products purchased in-store.
Please note that you will be responsible for shipping the item yourself.

I want to send purchased items overseas

We apologize for the inconvenience, but we are unable to provide information on the amount of ingredients.
For both regular fabric mist and fabric mist produced by Flavor Shake, the amount of ingredients varies depending on the combination of fragrances used, so we are unable to provide you with the exact amount of ingredients.
・Can be shipped overseas: incense, T-shirts, masks
・Cannot be shipped overseas: fabric mist, diffuser, air freshener, perfume oil, candle
*Even for products that can be shipped overseas, we do not handle overseas shipping, so purchasers will need to complete the procedures themselves.

Questions regarding returns and exchanges

If I start production with “Flavor Shake®︎” but don’t get the scent I like, do I not need to purchase it?

“Flavor Shake®︎” is an order for one customer, so production has begun. Cancellations cannot be made later.
Customers can choose their favorite scents from 2 to 3 testers out of about 20 types.
We will check the scent several times while changing the combination of the selected scent, and proceed with production.
Our staff will assist you in creating the product while listening to your preferences to achieve the balance you desire.
Since we manufacture products according to customer requests, we cannot accept requests to refuse purchase after production has begun.
If you are not sure which scent is best when choosing a scent, please feel free to ask our staff.
For more information on the points to consider when choosing a fragrance, please refer to “How do you choose a fragrance?”.

If you started production with “Flavor Shake®︎” but still want to change the bottle, cap, or label, can you replace it?

I chose a brown bottle, but I still want to change to a clear one
We are unable to accommodate changes after production has begun. Please consider this before production.

I chose a gold cap, but I still want to change to a silver cap
We are unable to accommodate changes after production has begun. Please consider this before production.
The cap can be purchased separately in case it deteriorates over time.
In the unlikely event that you must change the color of the cap after production has begun, you can purchase it separately for ¥330 (tax included).

I want to change the label name
After the label is completed: Cannot be changed
We will create a label with the characters and spelling you specified on the card.
Please be sure to check that there are no errors in your entry.

If the label you created is incorrect: We will change it.
We ask our customers to check the labels we have created for any input errors on our side.
If we find any errors, we will correct them immediately.

When I was taking a photo of the product after it was completed, I accidentally dropped it. Can I exchange it?

We cannot accept returns or exchanges for items that have been soiled or damaged by the customer or another customer.
You are free to take photos both inside and outside the store, but please be careful when handling the products.

When I smelled the finished scent after I got home, it felt different than I had imagined. Could you please remake it?

Please note that we cannot remake or adjust the product once it is completed.
“Flavor Shake®︎”The creation of the fragrance is up to the customer. We make several prototypes using different scents, ask customers to find the balance they like, and then take home the final product.
Since we manufacture products according to the customer’s requests, we cannot accept requests for refusal of purchase, returns, exchanges, or additional adjustments after production is completed if you do not like the product after mixing it or it is different from the image you imagined.

If you are a customer who is planning to visit us, we understand that you may be worried or anxious about creating your first fragrance.
Please refer to the FAQ, “How do you choose a scent?”, the production process, and customer feedback on SNS.

Official Instagram: @theflavordesign_official
Instagram search: #theflavordesign

The pump part is broken. Can I exchange it?

In case of initial failure within one week of purchase
We apologize for the inconvenience.
Please contact the store you are using by email/DM.
We will continue to improve the initial defects, so we apologize for any inconvenience.
*If you do not have a receipt, we will not be able to exchange it for free.
*If one week has passed since your purchase, we will not be able to provide a free exchange, so please be sure to contact us within one week.
*Free exchanges cannot be made at stores other than the store of purchase.

Please copy the text below and use it by email.
Subject: “Initial failure of pump part”
Body “Please enter the following information”
·name:
·Contact information:
・Receipt image: Please attach it to the email
・Pump color: gold, silver, black
・If exchanging at the store: Scheduled date and time of visit
*If you bring the product itself, our staff will replace it at the store.
*If you do not have the product, we will give you a new pump part, so please replace it yourself.
・If exchanging by mail (only within Japan): Please enter your postal code and address.
*We will send the new pump part to your specified address. Please wait for a while until it arrives.
*Please replace it yourself.

In cases other than initial defects
In case of defects, stains, or damage due to deterioration over time, it can be replaced for a fee.
You can purchase and replace the pump part for ¥330 (tax included).
*Receipt not required
*You can only purchase the pump part at locations other than the store where you purchased it.

Click here for questions not listed in the FAQ

*Please contact the store you plan to use directly.